TERMS & CONDITIONS

PAYMENT METHODS

We accept Credit/Debit Cards and Paypal. We do not condone nor accept any type of fraudulent behaviour.

Please ensure your billing address is the same as shipping address. If this is not the case, your order will be placed on hold whilst one of our team contact you to discuss further.

DELIVERY

PAYMENT METHODS

We will only deliver to the address given when you place the order. Please be aware that we are not responsible if you have given us an incorrect address for delivery. You would need to cancel any order placed with an incorrect address and reorder with the correct address within one hour of placing your order. We will not refund the cost of any order that are delivered to the incorrect address given.

PHOTOGRAPHY

PAYMENT METHODS

PHOTOGRAPHY

We make every effort to represent the colours of our products as accurately as possible, nevertheless colours may display differently depending on the monitors/screens they are viewed on. Your items may vary slightly from those images.

RETURN & EXCHANGE POLICY

HOUSE OF KEEMS takes pride in ensuring that we maintain high quality control by checking all merchandise before shipping. Due to the availability of limited pieces, Unfortunately At this time We Only Accept EXCHANGES.

EXCHANGE EXCLUDES INTERNATIONAL ORDERS:

We want you to be happy and satisfied with your purchase but if for any reason you are not, we are happy for you to return unworn and undamaged item(s) in their original condition. Please send item back safely with the original tags still on and all packaging intact to be eligible for an exchange/ store credit.

Please notify us of your return/exchange request via email stating your full name and order number. This should be done within 48 hours of receiving your item(s).

We will email you back providing you with the return address within 24 hours. Any Item(s) you wish to return must reach us within 10 days of the date your order was delivered to you.

Please be aware customers are responsible for the return postage cost and it is your full responsibility the item gets back to us safely. It is advisable you use a tracked delivery and proof of postage should be kept.

Once your item is received, our team will carry out checks on your return item(s), An email will be sent to notify you if return is approved or rejected. If it is returned damaged, stained or used in any way we will not be able to process your return and you will be responsible for the shipping fees for sending item back to you.

If return/ exchange is approved, STORE CREDIT will be issued with the value of your item(s) and we will also compensate with half of your initial shipping fee. This will be issued via your email address, The Store credit can be used at your convenient time. Please allow 3 -5 working days for your return to be processed.

PLEASE NOTE CUSTOM MADE ORDER(S) ARE FINAL AND CANNOT BE RETURNED, EXCHANGED OR REFUNDED.

EXCHANGE/REFUND can only be accepted for Handbags/Clutches and Sunglasses if received damaged. We are trying to reduce the double handling of the above items mentioned as they are delicate items so as to keep the quality. For Hygiene reasons, Jewellery will only be exchanged if received damaged. Please email us the picture of the damaged/ faulty item within 24 hours of receiving the delivery, this is required for your claim to be processed.

NOTE: For hygiene and health reasons, WE DO NOT ACCEPT RETURNS/EXCHANGE/REFUNDS On Head Wraps and WHITE/IVORY COLOUR CLOTHES.

If you have any questions, please do not hesitate to contact us.